Category: citizen-centric world

  • Membership Rolls Dropping. What Does 'Support' Look Like?

    My latest article on my blog at the Washington Times Communities, Public Square Today, is now live: Membership Rolls Dropping. What Does ‘Support’ Look Like? Yesterday on the DC Metro, I found myself seated behind someone who was reviewing the minutes from a board meeting. I don’t normally read over shoulders but this was just…

  • Transparency Is The New Accountability

    My latest piece is posted at Public Square Today, my blog at Washington Times Communities: Transparency Is The New Accountability In the new Citizen-Centric World, the relationships and roles of institutions and citizens are changing. People are demanding that public institutions cater to them, rather than fitting their behavior to the needs of the institution.…

  • Welcome To The Citizen Centric World

    Today I had the great fortune to be able to co-present with my friends Joe Peters and David Campt on using new technologies to engage citizens. We led a workshop at the National League Of Cities’ Annual Congress in San Antonio. We each covered a different aspect of what it means for public-facing institutions to…