Making Document Reviews Work

Photo by Flickr user 'The River Club'

If you are having a meeting (or a conference call) to review a document, here are three things that can make it helpful:

  • Insist that whatever is being reviewed get shared ahead of time, with ample time to read
  • Insist that participants edit the document using Track Changes ahead of time, send the changes directly to the author
  • Use this agenda: 1) overall comments; 2) section-by-section quick recap; 3) other items that have come up; 4) next steps, by whom and by when.

Using this approach, the time together can be made most useful. Meetings are good places for things that cannot be accomplished in other ways — things that require more than one brain. In other words, overall and creative discussions. A meeting where you are going over line edits, or talking about a document that no one has read, is not worth anyone’s time. Similarly, if someone is hijacking everyone else’s time to convey line edits that are better conveyed in writing, that’s not worth anyone’s time either.

While this all sounds very sensible, it is easier said than done. Everyone needs to do their part. And it takes a strong leader.

  • The writer might use the meeting itself as their deadline, and share their document almost immediately before the meeting. If this happens, reschedule the meeting because it will be worthless.
  • Participants may decide it is “easier” to just “talk through” their changes in the meeting. This is an illusion, because it adds churn. (And it actually takes more of that person’s time to “talk through” than it would to just make edits.) Except when there are specific and limited changes, this almost always adds ambiguity. If too many people are doing this, it is a good idea for the meeting leader to intervene and say, “Everyone will get their specific changes to the writer. Let’s focus only on overall issues.”

Like this? You might also like my Nine Tips For Better Meetings.


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11 responses to “Making Document Reviews Work”

  1. I wonder why Disqus didn’t tell me you had replied! Did you ever find that it helped to model good behavior, or have you only done this as the head of a project?

  2. Great question. Sometimes, you are getting feedback from superiors and they
    just won’t follow your rules. It is a fact of life in the work world.

    In those cases, you often need to just suck it up and live with it. It can
    help to model good behavior, and as far as is practicable insist on your
    rules. This may provide subtle cues to the offender. But, in the end, you
    may just have to tolerate it.

    In my experience, the biggest problem is people who just WILL NOT use track
    changes, and insist that “talking through” their changes is “easiest.”

    Does this answer the question?

  3. Great question. Sometimes, you are getting feedback from superiors and they
    just won’t follow your rules. It is a fact of life in the work world.

    In those cases, you often need to just suck it up and live with it. It can
    help to model good behavior, and as far as is practicable insist on your
    rules. This may provide subtle cues to the offender. But, in the end, you
    may just have to tolerate it.

    In my experience, the biggest problem is people who just WILL NOT use track
    changes, and insist that “talking through” their changes is “easiest.”

    Does this answer the question?

  4. Question from Alex, who is in China right now: What would you say to someone who wants to have better document review meetings, but does not have the authority to insist on anything? In industry, the person asking for a document review is often asking a favor of colleagues. Even when the asker has authority over his own team, he may be asking for input from people from other divisions (over whom he has no authority) and from his superiors.

  5. Question from Alex, who is in China right now: What would you say to someone who wants to have better document review meetings, but does not have the authority to insist on anything? In industry, the person asking for a document review is often asking a favor of colleagues. Even when the asker has authority over his own team, he may be asking for input from people from other divisions (over whom he has no authority) and from his superiors.

  6. Angelique, you’re right! I added an “email this” icon, it is the first in the series of “share and enjoy” buttons at the bottom of the post. Thanks for pointing that out.

  7. Angelique, you’re right! I added an “email this” icon, it is the first in the series of “share and enjoy” buttons at the bottom of the post. Thanks for pointing that out.

  8. Hey! You need a “share via email” button!

  9. Hey! You need a “share via email” button!

  10. Great ideas! I’m going to share this with Alex, who has to do this stuff.

  11. Great ideas! I’m going to share this with Alex, who has to do this stuff.

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